Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours.
Is it possible to get a refund on a steam game?
Not if you want to keep using your Steam account, at any rate. If you were denied a refund, that means the game you are attempting to refund is outside of the refund window. 14 days from purchase, and less than 2 hours of game play is the refund window.
How much of Steam refund process is automated?
Steam publishes some public statistics for refunds. How much of the refund process is automated? According to Valve, any refund made within 14 days of purchase for a game with less than two hours of playtime will be automatically approved.
How long does it take to get a refund from Valve?
Valve will, upon request via Steam Support, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules they described, you can submit a request and they take a look at it.
How do I know if a steam bundle is refundable?
If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out. Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).